Refund policy
RETURN & REFUND POLICY
Last updated: September 16, 2026
At Energizing Moments, each order is thoughtfully prepared and packed with care. Because many of our products include personal-use, wellness, food, stationery, and gift items, all sales are considered final once an order has been shipped.
Please review the policy below before completing your purchase.
RETURNS & EXCHANGES
Energizing Moments does not accept returns or exchanges once an order has been shipped.
Because our care boxes and other products may contain personal-use items such as skincare, bath and body products, food or beverage items, journals, stationery, and other wellness products, returned merchandise cannot always be safely restocked or resold.
We do not accept returns or exchanges for:
• Change of mind
• Ordering the wrong product
• Personal preferences regarding scents, colors, flavors, or individual curated items
• Products that have been opened, used, or altered
• Gift recipients who do not want or cannot use the product
This policy does not limit any rights or remedies that may be required under applicable law.
DAMAGED, INCORRECT, OR MISSING ITEMS
We want your Energizing Moments order to arrive as intended. If your order arrives damaged, contains an incorrect item, or is missing an item, please contact us within 3 days of confirmed delivery.
Email:
info@energizingmoments.store
Please include:
• Your order number
• A brief description of the issue
• Clear photos of the damaged or incorrect item, packaging, and shipping materials when applicable
After reviewing the issue, Energizing Moments may provide an appropriate resolution, which may include:
• Replacing the affected item
• Replacing the order when appropriate
• Providing store credit
• Issuing a partial or full refund when a replacement or other reasonable resolution is not available
Refunds and replacements are determined based on the circumstances of the order and the nature of the issue.
REFUNDS
Because we do not accept returns, refunds are not provided for change-of-mind purchases or personal preference.
A partial or full refund may be issued when Energizing Moments determines that an order cannot reasonably be corrected or replaced, including certain situations involving:
• Items that arrive damaged
• Incorrect or missing items
• Orders confirmed lost in transit
• Products that become unavailable after an order has been placed
• Other order issues for which Energizing Moments determines a refund is the appropriate resolution
Approved refunds will be issued to the original payment method.
After a refund is processed, the amount of time required for the funds to appear in your account depends on your bank or payment provider.
ORDER CANCELLATIONS
Orders may be cancelled within 2 hours of purchase as long as fulfillment has not begun.
To request a cancellation, contact:
info@energizingmoments.store
Please include your order number and cancellation request.
Cancellation requests are not guaranteed. If an order has already entered fulfillment, been packed, or shipped, it cannot be cancelled.
If an eligible cancellation is approved, the refund will be issued to the original payment method.
PERSONALIZED & CUSTOM ITEMS
Personalized or custom products are created specifically for the purchaser or recipient and generally cannot be cancelled, returned, exchanged, or refunded once production or fulfillment has begun.
This includes products containing personalized names, messages, selections, or other custom requests.
If a personalized item arrives damaged or Energizing Moments made an error in the personalization, please contact us within 3 days of delivery so we can review the issue.
DIGITAL PRODUCTS
Due to the nature of digital products, digital purchases are generally non-returnable and non-refundable once the digital product has been delivered or made available for access or download.
If you experience a technical issue accessing a digital purchase, please contact us at info@energizingmoments.store so we can assist you.
LOST PACKAGES
If tracking indicates that your package may be lost in transit and it has not been delivered, please contact us at info@energizingmoments.store.
We may work with USPS, UPS, or the applicable carrier to investigate the shipment.
If the carrier confirms that the package is lost, Energizing Moments will review the order and may provide a replacement or refund, depending on product availability and the circumstances of the shipment.
PACKAGES MARKED DELIVERED
If tracking shows that your package was delivered but you cannot locate it, please:
• Check around the delivery location
• Check with household members or neighbors
• Allow additional time in case the carrier marked the package delivered before completing delivery
• Contact the applicable carrier for additional delivery information
Please contact Energizing Moments if you are still unable to locate the package so we can help review the available tracking information.
A carrier's Delivered status does not automatically guarantee a refund or replacement. Each situation will be reviewed based on the available tracking and delivery information.
RETURNED-TO-SENDER PACKAGES
If an order is returned to Energizing Moments because of an incorrect or incomplete address provided at checkout, an unsuccessful delivery attempt, or another delivery issue outside of our control, additional shipping charges may be required to resend the order.
If a refund is approved instead of reshipment, original shipping charges may not be refundable, except where otherwise required by law.
SHIPPING CHARGES
Original shipping charges are generally non-refundable after an order has shipped.
If Energizing Moments made an error with your order or another circumstance requires shipping charges to be refunded, we will determine the appropriate resolution after reviewing the order.
CONTACT US
If you have questions about an order, refund, replacement, or this policy, please contact:
Energizing Moments
Email: info@energizingmoments.store
Please include your order number when contacting us about an existing purchase.